Shipping

You can track the status of your order at this link by entering your order number or tracking number https://seamlesslingerie.com/apps/parcelpanel

We ship to all states in the US, and more than 150 other countries.

Here's a list of all countries we ship to: Austria, France, Germany, Italy, Spain, United Kingdom, Australia, New Zealand, Canada, Denmark, Finland, Netherlands, Norway, Ireland, Portugal, Japan, South Korea, Sweden, Singapore, Belgium, Iceland, Luxembourg, Switzerland, South Africa, Réunion, Taiwan, Malaysia, Israel, Chile, India, Slovakia, Czechia, Philippines, Hong Kong SAR, Afghanistan, Azerbaijan, Bahrain, Bangladesh, Brunei, China, United Arab Emirates, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Cyprus, Botswana, Burundi, Cameroon, Cape Verde, Congo - Brazzaville, Congo - Kinshasa, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Bolivia, Brazil, Colombia, Algeria, Dominica, Estonia, Georgia, Gibraltar, Greece, Guadeloupe, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Western Sahara, Grenada, Guatemala, Ecuador, French Guiana, Kuwait, British Indian Ocean Territory, Cambodia, Indonesia, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Sri Lanka, Croatia, Hungary, Isle of Man, Latvia, Liechtenstein, Lithuania, Comoros, Kenya, Libya, Honduras, Jamaica, St. Lucia, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Oman, Pakistan, Qatar, Russia, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Malta, Moldova, Montenegro, North Macedonia, Poland, Romania, Serbia, Slovenia, Svalbard & Jan Mayen, Turkey, Ukraine, Madagascar, Mauritania, Morocco, Mozambique, Nigeria, Rwanda, São Tomé & Príncipe, Seychelles, Tanzania, Tunisia, Uganda, Zambia, El Salvador, Martinique, Nicaragua, Panama, St. Vincent & Grenadines, Trinidad & Tobago, Paraguay, Uruguay, Timor-Leste, Mexico 

If your country is not listed above, feel free to let us know. We’re continuously expanding international shipping areas.

Our goal is to offer the best lingerie products at an affordable price no matter where you live. It typically takes 1-3 business days to process your order depends on the season.

Once your order is processed, it takes 2-7 business days for US orders to arrive; 4-14 days for international orders to arrive.

As soon as your order ships, you will receive a tracking number that will let you tabs of where your order is at all times.

We suggest contacting your local post immediately and see if the package can still be picked up and collected at the post office. If it’s no longer possible and your local post confirmed that the package is already being sent back to the sender, please notify us by emailing happiness@seamlesslingerie.com

Please check your garage, all doors/entryways, mailbox, and with a neighbor to see if the package has been received on your behalf. Note that have no control over missing or stolen packages and your local courier would be the best party to investigate this issue.

In the event that you still cannot locate the package after doing the said recommendations,  please email us at happiness@seamlesslingerie.com for further assistance.

Returns and exchanges

We offer a 60-day return and exchange policy. You need to submit a return or exchange request within 60 days of shipment and the items need to be sent to our return address within 90 days of shipment.

To be eligible for a return or exchange, your item must be in the same condition when you received it, unworn, unwashed, unaltered, with paddings and tags (our bralette does not come with tags at the moment) and in its original packaging. Note that certain types of items such as panties cannot be returned due to hygiene purposes. Our inspection team will process and inspect your order.  

To learn more about our policy, please visit https://seamlesslingerie.com/policies/refund-policy


Please visit Seamless Lingerie Return Center to start a return/exchange.

A size chart is available on each of the product pages. Please refer to the sizing guide to help you decide which size to exchange for. If you have any questions, please contact happiness@seamlesslingerie.com

Yes, we accept return or exchange of regular sale items, but not final sale items or gift cards. A final sale item will be labelled as “final sale”.

When you return an item bought with bundle discounts (eg. $xx/xx% off when you spend $xx), your discount will get recalculated based on your new total. 

Unfortunately, panties cannot be returned due to hygiene purposes. As a company that puts customer’s health first, we can’t risk reselling panties.

Order problems

Editing items and shipping address is possible if your package hasn't been dispatched yet. Please contact us immediately as we have a small window to accommodate that. 

Cancellations are possible if your package hasn't been processed yet. Please contact us immediately as we have a small window to accommodate cancellations. 

Yes, we can help you add it retroactively by offering a partial refund. The discount code must be active at the time of your purchase. Only one discount code is allowed per order. Please contact our customer service about this.

Please contact our customer service team happiness@seamlesslingerie.com if you received wrong or missing items. We will review your concern and make things right by sending a replacement.

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged. We will evaluate the issue and make it right. Please visit the Seamless Lingerie Return Center to request a replacement.

Product

A sizing guide is available on each of the product pages. Please refer to the sizing guide to help you choose the bra and underwear size for you.

The best way to take care of your lingerie products is always hand washing your underwear and bra (separate the padding) using mild detergent and cold water. Avoid overly aggressive scrubbing, tugging, and/or stretching. It would be best to hang them dry instead of putting them in a dryer. For more information about aftercare, please visit How to take care of my Seamless Lingerie

International orders

All orders outside of the US

For international customers, your package may incur additional duties and taxes upon delivery. Duties and taxes depending on your country's customs laws.

Please also note that Seamless Lingerie does not have any control over these charges. Customs policies vary widely, so please contact your local customs office if you would like any further information.

Due to the shipping carrier’s policy, we won’t be able to issue international return shipping labels at the moment. After getting approval from the Seamless Lingerie Return Center, please send back your items with your own shipping method. We may offer an additional store credit for your shipping reimbursement depends on the return type you choose. Visit our Refund Policy for more information.